These messages can even pop up on the customer’s smartphone lock screen. We offer support for integration into external CRM systems, so that you can work across mediums seamlessly.Ĭompanies are also able to send messages to their customers to provide live updates about important information or changes. Usage Scenarios for the WhatsApp Business APIĬustomers can initiate contact with companies over WhatsApp and ask questions about purchase details, billing, product information, individual concerns, and much more. Usage Scenarios for the WhatsApp Business API.Neither WhatsApp nor the parent company Facebook can see the business-customer conversations or any multimedia sent in the chat. All messages and content also remain under WhatsApp’s strict end-to-end encryption. This active consent scurely fulfills GDPR regulations. We’ve summed up the three best ways to communicate with your target group, as well as the three most important points in WhatsApp Business API implementation.Īs an official WhatsApp Business Solution Provider, MessengerPeople can offer customers all the advantages of the official API to optimize their customer communication.įor companies to contact their customers via WhatsApp, the customers have to actively agree to messaging app contact with the business. Since August 2018, selected verified partners and companies have been given access to the official WhatsApp Business API. The business solution offers a variety of innovative usage scenarios for customer and target group communication and engagement.
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